New Cop Reviews

Significant increase in customer engagement and online reviews, with store reviews multiplying by 8 times in one month, enhancing brand visibility and customer trust.

Effective employee incentive plan that aligns compensation with store success, improving sales performance and customer service.

Real-time performance monitoring for employees and managers, enabling quick data-driven decisions and strategy adjustments.

Free shipping on orders over €80 and payment installment options, making purchases more convenient.

All items are guaranteed new and authentic, according to their FAQ.

Positive customer feedback on friendly staff, knowledgeable service, and trendy sneaker inventory.

Aesthetic and appealing physical store design praised by customers.

Reliable sourcing of hard-to-find sneakers: Guarantees delivery within 2 to 14 days even if a size is not in stock, leveraging a well-connected team to source products globally, including from private sellers.

Enhanced customer trust and engagement: The focus on excellent customer service and authentic products has led to increased customer loyalty and a significant rise in positive online reviews.

Convenient and secure shopping experience: The website’s design and payment security (SSL encryption) ensure a smooth, safe purchase process.

Support for youth culture: The company’s core values—integrity, leadership, service, teamwork, and innovation—drive its mission to inspire and promote youth culture through its business practices.

Some customers report issues with product quality, such as receiving sneakers with discoloration or manufacturing defects.

There are complaints about customer service responsiveness, particularly difficulties reaching support by phone and slow resolution of return issues.

A few customers have expressed concerns about the authenticity of certain sneakers despite company assurances.

Negative reviews, though few, mention disappointment with product condition upon delivery and poor quality control.